Customer Service - Principles

Qualification Level?

Level 2 Award accredited by Highfield Qualifications (nee. HABC)

Who is the course for?

Employees who receive the correct training and demonstrate those professional customer service skills, can improve customer satisfaction and loyalty. This will help the business retain their customers, improve profits and turn these customers into loyal customers. In addition, satisfied and loyal customers are more open to additional sales messages and likely to refer others to your business.

Who should attend?

Employees new to the customer service environment, or those wishing to further develop their customer service skills.

What will they learn?

  • The principles of customer service
  • How to meet customer expectations
  • The importance of appropriate behaviour
  • How you communicate with customers 
  • Ways to deal with problem customers

How long is the course?

One day

How is it assessed?

Written multiple choice examination paper consisting of 30 questions.

How long does the qualification last?

3 years